When was the last time you returned an item you purchased online?
Q2
Single choice
Thinking about the last time you returned an item, which best describes your experience?
Q3
Multiple choice
What was disappointing about your returns experience? Select all that apply.
Q4
Single choice
What is your preferred return method?
Q5
Ranked
How important are the following factors when it comes to a good returns policy? Please place in order of importance, with 1 being the most important and 6 the least: