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Parcellab survey
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Q1
Single choice
When was the last time you returned an item you purchased online?
Q2
Single choice
Thinking about the last time you returned an item, which best describes your experience?
Q3
Multiple choice
What was disappointing about your returns experience? Select all that apply.
Q4
Single choice
What is your preferred return method?
Q5
Ranked
How important are the following factors when it comes to a good returns policy? Please place in order of importance, with 1 being the most important and 6 the least:
Average rank1st2nd3rd4th5th6th
Free returns
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Paperless returns (no printer required)
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Variety of returns options/locations
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Speedy refunds
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Generous timeframe to make returns
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Ability to track returns
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