Q1Multiple choiceDefault view Have you ever, or do you currently bank with any of the following? Please select all that applyTraditional banks (HSBC, NatWest, Barclays, Santander, RBS, Lloyds)0%(0) Digital-only banks (Monzo, Starling, Atom, Tandem, Revolut)0%(0)Smaller banks/Building Society (Metro, Nationwide, Halifax, TSB, etc...)0%(0)
Q2Single choiceDefault view Thinking about the first digital-only bank account you opened, when did you first sign up?In 20210%(0)Between March-Dec 20200%(0)1-3 years ago0%(0)3-5 years ago0%(0)Over 5 years ago0%(0)N/A0%(0)
Q3Single choiceDefault view Please select which option best describes your interaction with digital-only banks since the pandemic beganMy use of digital-only banks has remained the same0%(0)My use of digital-only banks been increasing since the pandemic0%(0)My use of digital-only banks has been decreasing since the pandemic0%(0)My use of digital-only banks increased during the pandemic, but now has gone back to normal0%(0)My use of digital-only banks decreased during the pandemic, but now has gone back to normal0%(0)N/A0%(0)
Q4Single choiceDefault view How do you feel about opening a new account with a digital-only bank in the next six months?I am seriously considering it0%(0)I am potentially considering it0%(0)I am not currently considering it, but am open in the future0%(0)I already have a digital-only bank and don't need a new account0%(0) I would never consider it0%(0)None0%(0)N/A0%(0)
Q5Multiple choiceDefault view Which of the following features made/makes you want to sign up to a digital-only bank? Please select all that apply.Fast to sign up0%(0)Easy to use0%(0)Breadth of features / functionality0%(0)For quicker / cheaper transferring of money0%(0)It helps me with budgeting0%(0)The brand has a good reputation / was recommended to me0%(0)I wasn't happy with my other bank0%(0)I was offered an introductory reward / I get better benefits overtime0%(0)It is good for travelling abroad0%(0)It does ethical/sustainable investing0%(0)
Q6Multiple choiceDefault view Which of the following reasons represent why you wouldn't choose to bank with a digital-only provider? Please select all that apply.I don't trust them with my personal data and information0%(0)I am happy with my current provider0%(0)I like having a branch to go to0%(0)I don't see their services as any different0%(0)I prefer a traditional/high street bank for my salary/mortgage0%(0)I worry some smaller banks might collapse0%(0)The traditional/high street banks are better regulated since the global financial crisis0%(0)The traditional/high street banks have improved their digital services0%(0)I don't trust them with my money0%(0)It is too difficult to change banks0%(0)